FAQ

FAQ

Frequently Questions

Have a read through our FAQs for more information and if you have any further questions and would like us to get in touch.

I have some questions regarding my Relemw integration. Who can I contact?

During office hours you can contact us and speak to one of our Customer Service agents who are trained to assist you with your integration, alternatively you can send us an email at info@gshi.ca

What geographical locations does each Payment Gateway support?

Geographic locations are set by each Payment Gateway. Relemw does not support which locations each payment gateway accepts. It is recommended that you reach out the the SUPPORT TEAM for your corresponding payment gateway to check your location and if you can accept payments.

How many payment gateways can I have in my account?

You will get 24 payment gateways in total. In near future if Relemw deals with new payment gateway then everyone will get access on that.

Is payment information collected by Relemw?

Using API to pass payment information directly to your payment gateway means that Relemw doesn't directly collect any information submitted through the funnel. To help ensure protection while the data is passed, Order Form pages do employ a higher level of security than a standard page and require HTTPS to work properly.

How Much Does a Payment Gateway Cost?

Every payment gateway has a unique payment structure, so it’s important to do comparative research. Some processors will ask for a monthly maintenance fee, while others will require a one-time setup fee. Whatever the case it’s important to look out for hidden costs and conditions that may affect the overall price.